Posts Tagged ‘LensCrafters Suck’
Why I think LensCrafters suck.
Posted by Lloyd Y. Asato | Filed under Poetics of Peet's
First off, why I shop at LensCrafters. They are at the mall at which Presh loves to shop. And although they are more expensive than the other guys in the mall, they claim that my glasses will be ready in about an hour. There is an Apple Store in said mall. I can wait an hour. Finally, they do not take my insurance, but screw it I am here make my glasses. They take a long time. But, I guess, sometimes “about an hour” means five hours. But, Presh is happy and I finally leave with new glasses.
That was less than four months ago. About two months ago I notice that the frames are wobbly and loose. Hmmm… Then yesterday they came apart. It may be hard to see in the photo but the bridge post came loose then popped out. A bad weld, or poor design. I go back to LensCrafters.
I am greeted by E. the retail manager who looks at the glasses and tells me that they do not sell frames made in Japan. “You sold me these,” I reply. He searches through the computer then through the stacks. “We no longer sell this frame you will have to pick something else,” he offers to credit me $100.00 towards a new pair. I remind him that the glasses are less than four months old.
LensCrafters has a 30 day unconditional warranty. After that they will credit you a percentage of the price. In this case fifty-percent of the frame price. I was raised by attorneys. I understand contract law. I am not arguing the validity of the contract. I question selling defective frames that fall apart less than four months after purchase. I ask him if there is something he could do, the glasses are less than four months old. I am getting pissed. He repeats the warranty information and says I signed the contract.
I ask him when this policy had changed. This was maybe my sixth or seventh pair of glasses from LensCrafters over the last ten years or so. There was a time when they guaranteed the glasses for a year, then they changed the policy so that it was a fifty-dollar charge. My last pair was replaced a little over a year ago under this fifty-dollar policy. He tells me that has been the policy ever since he has been working for LensCrafters. About seven months. Uh…
Is there someone else I could talk to? He gets a guy from the back (E. was very quick to point out that the guy he was bringing out worked for him and that he, E., was the manager). The guy admits that the policy was changed recently, maybe five, uh or maybe three years ago (actually less than that but okay). E. deflates a bit. The guy from the back goes on to say that the company was losing too much money so they had to change the policy.
I begin to realize that maybe it is not their warranty policy that is causing their losses but the poor product quality and awful combative service.
E. tells me that they do not have the lenses and may have to special order them. It could take up to five days. I suspect that the lenses will “show up” on E’s next scheduled day off. This is fine with me, sometimes “about an hour” means up to five days.
On the road again.
Posted by Lloyd Y. Asato | Filed under Poetics of Peet's
I like that our life is organized such that in five minutes on a Friday afternoon we can pack, be out the door, and on the road. This time, destination: Tucson. Dinner is coffee and hot wings from room service. Movie is not MIIII but Brick on hotel pay for view. Beat that.
Dr. D. says he has to pay almost $3.50 a gallon for gas. I think four is coming soon and that we are headed for five.
No glasses yet from LensCrafters. “Ready in about an hour” sometimes means seventy-four hours and counting.
I now know where copper comes from.
Posted by Lloyd Y. Asato | Filed under Poetics of Peet's
Copper is mined from the ground. But it does not come out in chunks like gold nuggets. It is an ore and must be blown up, then ground, then smashed, then bubbled with gooey pine oil, then smelted (I think that has to do with heat) and finally shipped to Texas. So copper comes from Texas.
The big ass tire is from a mining dump truck. I do not know where the family is from.
We also visited the San Xavier Mission and casino, saw MIIII, and ate at Arby’s. After I update this blog, we will cuddle up to the Zorro sequel on pay per view. All in all a very full day.
Tomorrow, we head to BioDome 2 and maybe the Titan Missile Museum.
LensCrafters? Still sucking as “ready in about an hour” becomes 99 and a half hours and counting.