Coffee Cup 103
Posted by Lloyd Y. Asato | Filed under Poetics of Peet's
I have a love/hate relationship with Starbucks. I love the comfy chair experience and hate that there is no Peet’s in my neighborhood.
Here is my latest Starbucks drama.
For her Christmas stocking, I wanted to get Presh a Starbucks card. I went to the website sometime in late October to order her the penguin card filled with a few cuppas. Weeks go by. Then months. WTF?!? No card.
I check the website and the order verification email. They received the order, but never sent it and never sent an explanation. Bastards. Presh gets a keychain stuffer instead. No penguins. I send a very disappointed email to Starbucks, requesting a refund for my order. Turns out I was never billed cause it never shipped. Whatever.
Weeks go by and a letter appears from Gil at Starbucks. They are sorry for the blah blah blah. They value
So I look at the coupons and they are not valid here. WTF?!? Gil, as an apology for their fuck-up, sent me coupons I cannot use. I staple the coupons to his nice form letter. I circle the restrictions language. Draw a line to my address and write. “Uh thanks, but what am I supposed to do with these?” and mail it back to him.
103. Another letter came today. Not a form letter this time, but with some obvious cutting and pasting. Gil apologizes again, and asssures me that I am valued. Regrets (snip/paste) did not know the coupons were not accepted here and as an apology has asked that I be sent… a Starbucks card.
Hah! We shall see….